From MOT garages and car showrooms, to manufacturers and mobile mechanics, the automotive industry relies on efficient communication and staying ahead of the competition. One way to maintain a competitive edge is to ensure that your current business telecoms package is up to date, reliable and equipped with the right features to boost your productivity. Today we are looking at some of the key benefits of our phone systems for the automotive industry and how upgrading your telecoms could help your business grow.
- Voicemail to email means you’re alerted straight away when you’ve missed a call so that you can ring back and secure a booking before your potential customer goes to a competitor. Make sure that, when a potential customer is browsing the internet for a local garage, they get through to you before clicking on one of your competitors instead.
- CTI integrates your CRM system with your phone system so that, when a customer calls in, the details and notes you hold about them will appear on your screen (eg. Ms Smith had her MOT with us last January). This means you can start the call in a personal manner and make your customers feel valued.
- Mobile integration and soft phones mean that you can walk around the garage and work on projects without missing any important calls.
- Opting for a hosted phone system means that your calls are delivered via the internet and that extensions can be distributed across sites, home workers and remote workers. This means that you can enjoy free site-to-site calls between your network of garages or showrooms and keep talking wherever the day may take you.
- Advertising on hold means that you can upsell your services and communicate special offers to a captive audience.
- A professional auto-attendant means that you can inform your customers of your opening hours and make it easy for them to get through to the right department or facility (service, sales etc.)
Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries@enconvo.co.uk.